Return & Exchange Policy

To get the return mail us at urbanempire.in@gmail.com or Whats app 9929952995

Are there any charges for return?

No, all returns are free of cost only shipping will be deducted.

What items are not returnable?

All Items purchased under discount are not eligible for any return, all sales are final.

International Orders are not eligible for any return.

Why will my return rejected?

Item received has not been sent back with all its original packaging and perfect condition.

How soon will I get my refund?

It will take up-to 24 business hours for refund as a credit note , after the return item has been delivered and inspected by us.

*Note: You can register return for your order within 48 hours of receipt of your shipment.

 

To get the exchange mail us at urbanempire.in@gmail.com or Whats app 9929952995

Are there any charges for exchange?

yes, shipping charges applicable .

Why will my exchange rejected?

Item received has not been sent back with all its original packaging and perfect condition.

How soon will I get my exchange ?

It will take up-to 4 / 5 business days for exchange  , after the exchange item has been delivered and inspected by us.

CAN I CANCEL MY ORDER AFTER PAYMENT?

Yes, you can cancel your order after making payment to our website but please make sure our cancellation window works for 30 mins only post payment. If you cancel your  order under 30 mins of confirming you are eligible for 100% refund for it.

 

*Note: You can register exchange for your order within 48 hours of receipt of your shipment.

*Note: If customer confirm cash on delivery  to urban empire team and reject or refuse the order at the time of delivery so the shipping charges of parcel will be taken care by customer.